Relesase notes

IN THE NEXT VERSION…

Spoiler alert! The next release is scheduled for Q1 2022.

Among other great features we're going to introduce a Salesforce App allowing to embed RichCall Agent UI into Salesforce workspace.

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RELEASE 3.12 / Nov 2021

1. The new compact edition of the Agent web app allows to embed the RichCall Agent UI into 3rd party contact center and helpdesk software.
2. Agent statuses Ready/Not Ready are used for online calls routing
3. Session report is updated with new data
4. The beta version of RichCall Agent Mobile app is available for Android devices

RELEASE 3.11 / May 2021

1. native queuing (for cloud and stand-alone instances)
2. call scheduling – each expert uses its own calendar to schedule sessions with clients
3. clustered deployment option for on-premise projects
4. PostgreSQL 13 support for on-premise deployments
5. mic check is now optional

RELEASE 3.10 / Dec 2020

1. New UI of RichCall Client Web App (stand-alone mode) implemented
2. Improved performance of media server
3. WebRTC-based screen sharing implemented
4. NAT traversal engine improved
5. MOS indicators are now optional and may be disabled
6. Advanced settings for agent and client cameras

RELEASE 3.9

1. PLATFORM: Fixed the iOS 13 issue.
2. AGENT: Direct call option is available for agents
3. AGENT: hold/unhold option is available in a standalone (no integration with IP PBX) mode
4. AGENT: Agent can transfer a session to another device without interrupting it.
5. CLIENT: A mask can be optionally configured for a custom field
6. ADMIN/SUPERVISOR: "Enlarged video" mode is available when viewing a session
7. AGENT: MOS indicators are provided to view the audio/video quality

RELEASE 3.8

1. Client UI - configurable width of the widget and video
2. CSAT-2 customer satisfaction metric support
3. Configurable service availability time
4. Agent UI - client bandwidth (audio and video) monitoring
5. New mode "Live assistant for kiosk" is implemented
6. When the call is forwarded to another agent RichCall session follows the call (external PBX).

RELEASE 3.7

1. Client UI - video on-hold configurable by admin
2. Video kiosk edition - remote printer and scanner control
3. Agent UI - sending co-browsing request to a client
4. Client UI - configurable pre-call survey
5. License details available for admin
6. Advanced audio settings

RELEASE 3.6

1. UI minor changes (new style of icons and buttons).
2. Co-browsing feature now supports hiding certain fields and objects to protect customer sensitive data.
3. Admin section - extended info about failed sessions on the “Session archive” page.
4. The list “What do you want to ask about?” can now contain sections.
5. Extended settings for CSV report exporting.