RichCall enriches your customer service with live video and advanced web-collaboration tools including co-browsing and screen sharing

May 5, 2021

RELEASE NOTES

New RichCall 3.11 is available!

January 18, 2021

NEW VIDEO

RichCall Video Sales - video chat for better sales and live stream shopping

Cloud or Server

Use a cloud account or deploy on-premise and integrate with contact center infrastructure

CAPEX or OPEX

Choose one of the subscription plans or go for a permanent license

Encryption and Security

Every interaction is encrypted and recorded for QA purposes

GDPR ready

A special cloud instance managed by EU-based GDPR-certified legal entity

True digital transformation of customer service

In the era of digital communications, RichCall helps you to integrate high-end collaboration technologies into your customer service.

It allows businesses to collaborate with clients remotely with live HD video, application and document sharing, co-browsing and other tools.

Take a look at how to transform the way you interact with your customers.

Use video chat to interact with your customers on the website, send product photos and docs.

Share your mobile camera to show the product live.

Your clients can use their mobile camera to show the malfunctioning device to a remote expert.

By seeing issues in real time your agents can solve them remotely thus prevent unnecessary onsite visits and reduce product returns.

Video kiosks allow your experts to provide support on-site without them having to be physically located there.

You can embed RichCall into your existing self-service kiosks.

RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.

Supports integration with 3rd-party biometry software.

All projects

HCSB Video Banking

11880 - German contact center uses RichCall to improve support of at-home agents

Self-service kiosks with live video assistant embedded

Request online demo