Visual Support

Live visual support for customers

To show the issue details the client connects with a customer service rep and shares his mobile camera.

The expert can see the problem and guide the customer towards a resolution by putting visual marks on the received image.

Video support for field service

When facing technically complex issue a field engineer makes a video call to a remote expert and shows the equipment using mobile camera.

The expert highlights the equipment details to show an engineer the cause of the problem and help resolve it.

Software tech support

Provide your website users with a one-touch live support option. With no downloads required, your customer can contact the support team and share his screen to show the details of an issue. Video is optional and may be disabled in this scenario.

Phone call escalation

Web collaboration features aren’t just for those, who called you from within the website. Any phone call can be enriched with a RichCall session on the fly

An agent simply tells the customer the unique 4-digits code to be entered on your website and the co-browsing starts immediately. It is that simple.