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Omnichannel video chat

Seamless integration with contact center software and IP PBX

RichCall is not just another “browser-to-browser video chat”. It does not simply connect website visitors with video chat channel agents, though it can do it as well.

Instead, RichCall leverages your existing contact center operations, workflows and apps to:

  • route and queue video chat requests,
  • handle video chat interactions,
  • measure customer satisfaction and agent performance.

Only by integrating closely with the contact center software can unique business benefits be obtained:

  • BLENDED AGENTS – your agents receive both phone calls and video chat sessions, all distributed by the same contact center app,
  • OMNI-CHANNEL COMPLIANCE – the video chat sessions are supplemented with contextual data which allows to identify the customer,
  • UNIFIED TOOLS – for recording, reporting, WFM/WFO.

Learn more about how RichCall works

WebRTC powered video chat for contact centers

Web-collaboration powered by WebRTC and in-house expertise

RichCall leverages WebRTC technologies to provide high quality communications supported by real-time network adjustments, without the need for plugins.

The built-in STUN/TURN-servers allow RichCall to easily cope with NAT and firewalls.

Combined with in-house developed features such as video-conferencing, interaction recording and content-sharing (co-browsing, text chat, app sharing, snipping tool and more), RichCall offers your customers an unforgettable web-collaboration experience.

With RichCall, your customers can interact with you using:

Even phone-initiated customer engagements can be escalated to video chat sessions ‘on-the-fly’.

Download the RichCall datasheet

RichCall video chat feature list

Features at-a-glance

Seamless integration into current contact center operations:

  • contextual data support
  • agent desktop integration
  • visual IVR and unified queuing
  • integration with reporting and quality management apps


Exceptional customer experience:

  • video conferencing support
  • one-touch engagement with no downloads
  • upgrade of phone call session to web-collaboration session

Powerful web-collaboration tools:

  • text chat and file sharing
  • co-browsing, with support for secure pages
  • interactive app sharing with pointer
  • snipping tool with annotations


Security and high availability:

  • SSL support
  • interaction recording (audio, video and web-collaboration)
  • global availability with load-balancing and geo-clustering

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