Revolutionary technology. It’s what sets us apart.

Omnichannel video chat

Seamless integration with contact center software and IP PBX

RichCall is not a “browser-to-browser video chat”. It does not simply connect website visitors with video chat channel agents.

Instead, RichCall leverages your existing contact center operations, workflows and apps to:

  • route and queue video chat requests,
  • handle video chat interactions,
  • measure customer satisfaction and agent performance.

Only by integrating closely with the contact center software can unique business benefits be obtained:

  • BLENDED AGENTS – your agents receive both phone calls and video chat sessions, all distributed by the same contact center app,
  • OMNI-CHANNEL COMPLIANCE – the video chat sessions are supplemented with contextual data which allows to identify the customer,
  • UNIFIED TOOLS – for recording, reporting, WFM/WFO.

Learn more about how RichCall works

WebRTC powered video chat for contact centers

Web-collaboration powered by WebRTC and in-house expertise

RichCall leverages WebRTC technologies to provide high quality communications supported by real-time network adjustments, without the need for plugins.

The built-in STUN/TURN-servers allow RichCall to easily cope with NAT and firewalls.

Combined with in-house developed features such as video-conferencing, interaction recording and content-sharing (co-browsing, text chat, app sharing, snipping tool and more), RichCall offers your customers an unforgettable web-collaboration experience.

With RichCall, your customers can interact with you:

Even phone-initiated customer engagements can be escalated to video chat sessions ‘on-the-fly’.

Download the RichCall datasheet

RichCall video chat feature list

Features at-a-glance

Seamless integration into current contact center operations:

  • contextual data support
  • agent desktop integration
  • visual IVR and unified queuing
  • integration with reporting and quality management apps

 

Exceptional customer experience:

  • video conferencing support
  • one-touch engagement with no downloads
  • upgrade of phone call session to web-collaboration session

Powerful web-collaboration tools:

  • text chat and file sharing
  • co-browsing, with support for secure pages
  • interactive app sharing with pointer
  • snipping tool with annotations

 

Security and high availability:

  • SSL support
  • interaction recording (audio, video and web-collaboration)
  • global availability with load-balancing and geo-clustering
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Got any questions?

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