Use video chat to interact with your customers on the website, send product photos and docs.
Share your mobile camera to show the product live.
Your clients can use their mobile camera to show the malfunctioning device to a remote expert.
By seeing issues in real time your agents can solve them remotely thus prevent unnecessary onsite visits and reduce product returns.
Video kiosks allow your experts to provide support on-site without them having to be physically located there.
You can embed RichCall into your existing self-service kiosks.
RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.
Supports integration with 3rd-party biometry software.
RichCall is a software platform to embed live video and online collaboration tools into customer service. We combined top-notch collaboration technologies and adapted them for use in the customer service processes.
