RichCall
Products
  • Video Sales

    Make sales demo effective with face-to-face video chat on your website.

    Share mobile camera with your customers to show the product live.

  • Visual Support

    Allow your clients to show the issue live through their mobile camera.

    Connect field engineers with remote experts in an interactive, video-enabled environment

  • Video kiosk

    Equip your kiosks with live video assistance option.

    Integrate with kiosk printer and scanner.

  • Video Identification

    RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.

    Supports integration with 3rd-party biometry software.

Technology
  • Platform
  • Video chat and online calls
  • Mobile camera sharing
  • Contact center integration
  • Release notes
Integrations
Clients
Blog
Contacts
Ещё
    Send a message
    Account
    +1 206 383 3379
    +91 98101 70552APAC
    +7 383 344 92 92EMEA
    • YouTube
    Sign in
    Schedule a demo
    +1 206 383 3379
    +91 98101 70552APAC
    +7 383 344 92 92EMEA
    RichCall
    Products
    • Video Sales<br><p><p>Make sales demo effective with face-to-face video chat on your website.</p>
<p>Share mobile camera with your customers to show the product live.</p></p></a>
      Video Sales

      Make sales demo effective with face-to-face video chat on your website.

      Share mobile camera with your customers to show the product live.

    • Visual Support<br><p><p>Allow your clients to show the issue live through their mobile camera.</p>
<p>Connect field engineers with remote experts in an interactive, video-enabled environment</p></p></a>
      Visual Support

      Allow your clients to show the issue live through their mobile camera.

      Connect field engineers with remote experts in an interactive, video-enabled environment

    • Video kiosk<br><p><p>Equip your kiosks with live video assistance option.</p>
<p>Integrate with kiosk printer and scanner.</p></p></a>
      Video kiosk

      Equip your kiosks with live video assistance option.

      Integrate with kiosk printer and scanner.

    • Video Identification<br><p><p>RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.</p>
<p>Supports integration with 3rd-party biometry software.</p></p></a>
      Video Identification

      RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.

      Supports integration with 3rd-party biometry software.

    Technology
    • Platform
    • Video chat and online calls
    • Mobile camera sharing
    • Contact center integration
    • Release notes
    Integrations
    Clients
    Blog
    Contacts
      RichCall
      Products
      • Video Sales<br><p><p>Make sales demo effective with face-to-face video chat on your website.</p>
<p>Share mobile camera with your customers to show the product live.</p></p></a>
        Video Sales

        Make sales demo effective with face-to-face video chat on your website.

        Share mobile camera with your customers to show the product live.

      • Visual Support<br><p><p>Allow your clients to show the issue live through their mobile camera.</p>
<p>Connect field engineers with remote experts in an interactive, video-enabled environment</p></p></a>
        Visual Support

        Allow your clients to show the issue live through their mobile camera.

        Connect field engineers with remote experts in an interactive, video-enabled environment

      • Video kiosk<br><p><p>Equip your kiosks with live video assistance option.</p>
<p>Integrate with kiosk printer and scanner.</p></p></a>
        Video kiosk

        Equip your kiosks with live video assistance option.

        Integrate with kiosk printer and scanner.

      • Video Identification<br><p><p>RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.</p>
<p>Supports integration with 3rd-party biometry software.</p></p></a>
        Video Identification

        RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.

        Supports integration with 3rd-party biometry software.

      Technology
      • Platform
      • Video chat and online calls
      • Mobile camera sharing
      • Contact center integration
      • Release notes
      Integrations
      Clients
      Blog
      Contacts
        Sign in
        Schedule a demo
        RichCall
        Sign in
        SIGN UP FREE
        Телефоны
        +1 206 383 3379North America
        +91 98101 70552APAC
        +7 383 344 92 92EMEA
        RichCall
        • Account
        • Products
          • Back
          • Products
          • Video Sales

            Make sales demo effective with face-to-face video chat on your website.

            Share mobile camera with your customers to show the product live.

          • Visual Support

            Allow your clients to show the issue live through their mobile camera.

            Connect field engineers with remote experts in an interactive, video-enabled environment

          • Video kiosk

            Equip your kiosks with live video assistance option.

            Integrate with kiosk printer and scanner.

          • Video Identification

            RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.

            Supports integration with 3rd-party biometry software.

        • Technology
          • Back
          • Technology
          • Platform
          • Video chat and online calls
          • Mobile camera sharing
          • Contact center integration
          • Release notes
        • Integrations
        • Clients
        • Blog
        • Contacts
        • +1 206 383 3379
          • Back
          • +1 206 383 3379North America
          • +91 98101 70552APAC
          • +7 383 344 92 92EMEA
          • Заказать звонок
        • YouTube
        • Main
        • Technology
        • Platform

        Platform

        • Platform
        • Video chat and online calls
        • Mobile camera sharing
        • Contact center integration
        • Release notes
        Send a message

        RichCall is a software platform to embed live video and online collaboration tools into customer service. We combined top-notch collaboration technologies and adapted them for use in the customer service processes.

        This is how RichCall is different:

        Easy to use by clients

        RichCall leverages WebRTC technologies to provide high quality communications supported by real-time network adjustments, without the need for plugins. All modern browsers are supported including mobile ones.

        Even phone-initiated customer engagements can be escalated to video chat sessions ‘on-the-fly’.

        The built-in STUN/TURN-servers allow RichCall to easily cope with NAT and firewalls.

        Combined with in-house developed features such as co-browsing and snipping tool, RichCall offers your customers an unforgettable web-collaboration experience.

        Flexible customization

        Tons of advanced configuration options allow you to customize RichCall according to your business needs.

        It is you who decides which service you will offer to your clients – Video Chat or Online Call, pure Co-Browsing tool or Visual Support with mobile camera sharing option.

        Contact center-specific features*

        RichCall supports all the features required by a mature contact center to adopt a new communication channel:

        • contextual data – along with the incoming video call an agent will see the client details, the website page the visitor is calling from and the type of question he is calling with;
        • call routing – depending on the context the call may be routed to different skill groups;
        • interaction recording – RichCall sessions are recorded and are available for a supervisor for QM purposes;
        • MOS (mean opinion score) indicators – an agent can see the quality of audio/video streams the client receives;
        • client experience metrics – NPS, Yes/No and 5-stars are supported
        Learn more about integration with contact center infrastructure.

        * for on-premise deployments only

        Products
        Technology
        Integrations
        Clients
        Blog
        Contacts
        • YouTube
        +1 206 383 3379
        +91 98101 70552APAC
        +7 383 344 92 92EMEA
        Subscribe
        printable version
        © 2023 Aurus LLC. All rights reserved.
        Send a message