RichCall
Products
  • Video Sales

    Use video chat to interact with your customers on the website, send product photos and docs.

    Share your mobile camera to show the product live.
  • Visual Support

    Your clients can use their mobile camera to show the malfunctioning device to a remote expert.

    By seeing issues in real time your agents can solve them remotely thus prevent unnecessary onsite visits and reduce product returns.
  • Video kiosk

    Video kiosks allow your experts to provide support on-site without them having to be physically located there.

    You can embed RichCall into your existing self-service kiosks.
  • Video Identification

    RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.

    Supports integration with 3rd-party biometry software.
Technology
  • Platform
  • Video chat and online calls
  • Mobile camera sharing
  • Contact center integration
  • Release notes
Integrations
Clients
Blog
Contacts
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    +91 98101 70552APAC
    +7 383 344 92 92EMEA
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    Products
    • Video Sales<br><p><p>Use video chat to interact with your customers on the website, send product photos and docs.</p> <p>Share your mobile camera to show the product live.</p></p></a>
      Video Sales

      Use video chat to interact with your customers on the website, send product photos and docs.

      Share your mobile camera to show the product live.
    • Visual Support<br><p><p>Your clients can use their mobile camera to show the malfunctioning device to a remote expert.</p> <p>By seeing issues in real time your agents can solve them remotely thus prevent unnecessary onsite visits and reduce product returns.</p></p></a>
      Visual Support

      Your clients can use their mobile camera to show the malfunctioning device to a remote expert.

      By seeing issues in real time your agents can solve them remotely thus prevent unnecessary onsite visits and reduce product returns.
    • Video kiosk<br><p><p>Video kiosks allow your experts to provide support on-site without them having to be physically located there.</p> <P>You can embed RichCall into your existing self-service kiosks.</p></p></a>
      Video kiosk

      Video kiosks allow your experts to provide support on-site without them having to be physically located there.

      You can embed RichCall into your existing self-service kiosks.
    • Video Identification<br><p><p>RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.</p> <p>Supports integration with 3rd-party biometry software.</p></p></a>
      Video Identification

      RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.

      Supports integration with 3rd-party biometry software.
    Technology
    • Platform
    • Video chat and online calls
    • Mobile camera sharing
    • Contact center integration
    • Release notes
    Integrations
    Clients
    Blog
    Contacts
      RichCall
      Products
      • Video Sales<br><p><p>Use video chat to interact with your customers on the website, send product photos and docs.</p> <p>Share your mobile camera to show the product live.</p></p></a>
        Video Sales

        Use video chat to interact with your customers on the website, send product photos and docs.

        Share your mobile camera to show the product live.
      • Visual Support<br><p><p>Your clients can use their mobile camera to show the malfunctioning device to a remote expert.</p> <p>By seeing issues in real time your agents can solve them remotely thus prevent unnecessary onsite visits and reduce product returns.</p></p></a>
        Visual Support

        Your clients can use their mobile camera to show the malfunctioning device to a remote expert.

        By seeing issues in real time your agents can solve them remotely thus prevent unnecessary onsite visits and reduce product returns.
      • Video kiosk<br><p><p>Video kiosks allow your experts to provide support on-site without them having to be physically located there.</p> <P>You can embed RichCall into your existing self-service kiosks.</p></p></a>
        Video kiosk

        Video kiosks allow your experts to provide support on-site without them having to be physically located there.

        You can embed RichCall into your existing self-service kiosks.
      • Video Identification<br><p><p>RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.</p> <p>Supports integration with 3rd-party biometry software.</p></p></a>
        Video Identification

        RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.

        Supports integration with 3rd-party biometry software.
      Technology
      • Platform
      • Video chat and online calls
      • Mobile camera sharing
      • Contact center integration
      • Release notes
      Integrations
      Clients
      Blog
      Contacts
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        +1 206 383 3379North America
        +91 98101 70552APAC
        +7 383 344 92 92EMEA
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          • Products
          • Video Sales

            Use video chat to interact with your customers on the website, send product photos and docs.

            Share your mobile camera to show the product live.
          • Visual Support

            Your clients can use their mobile camera to show the malfunctioning device to a remote expert.

            By seeing issues in real time your agents can solve them remotely thus prevent unnecessary onsite visits and reduce product returns.
          • Video kiosk

            Video kiosks allow your experts to provide support on-site without them having to be physically located there.

            You can embed RichCall into your existing self-service kiosks.
          • Video Identification

            RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.

            Supports integration with 3rd-party biometry software.
        • Technology
          • Back
          • Technology
          • Platform
          • Video chat and online calls
          • Mobile camera sharing
          • Contact center integration
          • Release notes
        • Integrations
        • Clients
        • Blog
        • Contacts
        • +1 206 383 3379
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          • +91 98101 70552APAC
          • +7 383 344 92 92EMEA
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        • Case studies

        Case Studies

        Here are examples of how our clients transformed their customer service with RichCall.

        These success stories represent several strong use cases for live video in contact centers and we can tell you about other projects we implemented. Contact us and let’s discuss how to transform your customer support.

        Send a message
        HCSB Video Banking
        HCSB Video Banking

        The video banking project is aimed to increase sales,
        and to strengthen customer loyalty.

        11880 - German contact center uses RichCall to improve support of at-home agents
        11880 - German contact center uses RichCall to improve support of at-home agents

        A German outsourcing contact center 11880 Gmbh uses RichCall to support its at-home agents. With live video powered by RichCall a remote support expert can see the issue with his eyes and thus resolve it faster.

        Self-service kiosks with live video assistant embedded
        Self-service kiosks with live video assistant embedded

        Since 2019 Belarusian Railway uses provide informational services to its passengers through RichCall-powered video kiosks.

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