RichCall
Products
  • Video Sales

    Make sales demo effective with face-to-face video chat on your website.

    Share mobile camera with your customers to show the product live.

  • Visual Support

    Allow your clients to show the issue live through their mobile camera.

    Connect field engineers with remote experts in an interactive, video-enabled environment

  • Video kiosk

    Equip your kiosks with live video assistance option.

    Integrate with kiosk printer and scanner.

  • Video Identification

    RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.

    Supports integration with 3rd-party biometry software.

Technology
  • Platform
  • Video chat and online calls
  • Mobile camera sharing
  • Contact center integration
  • Release notes
Integrations
Clients
Blog
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    +1 206 383 3379
    +91 98101 70552APAC
    +7 383 344 92 92EMEA
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    +1 206 383 3379
    +91 98101 70552APAC
    +7 383 344 92 92EMEA
    RichCall
    Products
    • Video Sales<br><p><p>Make sales demo effective with face-to-face video chat on your website.</p>
<p>Share mobile camera with your customers to show the product live.</p></p></a>
      Video Sales

      Make sales demo effective with face-to-face video chat on your website.

      Share mobile camera with your customers to show the product live.

    • Visual Support<br><p><p>Allow your clients to show the issue live through their mobile camera.</p>
<p>Connect field engineers with remote experts in an interactive, video-enabled environment</p></p></a>
      Visual Support

      Allow your clients to show the issue live through their mobile camera.

      Connect field engineers with remote experts in an interactive, video-enabled environment

    • Video kiosk<br><p><p>Equip your kiosks with live video assistance option.</p>
<p>Integrate with kiosk printer and scanner.</p></p></a>
      Video kiosk

      Equip your kiosks with live video assistance option.

      Integrate with kiosk printer and scanner.

    • Video Identification<br><p><p>RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.</p>
<p>Supports integration with 3rd-party biometry software.</p></p></a>
      Video Identification

      RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.

      Supports integration with 3rd-party biometry software.

    Technology
    • Platform
    • Video chat and online calls
    • Mobile camera sharing
    • Contact center integration
    • Release notes
    Integrations
    Clients
    Blog
    Contacts
      RichCall
      Products
      • Video Sales<br><p><p>Make sales demo effective with face-to-face video chat on your website.</p>
<p>Share mobile camera with your customers to show the product live.</p></p></a>
        Video Sales

        Make sales demo effective with face-to-face video chat on your website.

        Share mobile camera with your customers to show the product live.

      • Visual Support<br><p><p>Allow your clients to show the issue live through their mobile camera.</p>
<p>Connect field engineers with remote experts in an interactive, video-enabled environment</p></p></a>
        Visual Support

        Allow your clients to show the issue live through their mobile camera.

        Connect field engineers with remote experts in an interactive, video-enabled environment

      • Video kiosk<br><p><p>Equip your kiosks with live video assistance option.</p>
<p>Integrate with kiosk printer and scanner.</p></p></a>
        Video kiosk

        Equip your kiosks with live video assistance option.

        Integrate with kiosk printer and scanner.

      • Video Identification<br><p><p>RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.</p>
<p>Supports integration with 3rd-party biometry software.</p></p></a>
        Video Identification

        RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.

        Supports integration with 3rd-party biometry software.

      Technology
      • Platform
      • Video chat and online calls
      • Mobile camera sharing
      • Contact center integration
      • Release notes
      Integrations
      Clients
      Blog
      Contacts
        Sign in
        Schedule a demo
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        +91 98101 70552APAC
        +7 383 344 92 92EMEA
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          • Products
          • Video Sales

            Make sales demo effective with face-to-face video chat on your website.

            Share mobile camera with your customers to show the product live.

          • Visual Support

            Allow your clients to show the issue live through their mobile camera.

            Connect field engineers with remote experts in an interactive, video-enabled environment

          • Video kiosk

            Equip your kiosks with live video assistance option.

            Integrate with kiosk printer and scanner.

          • Video Identification

            RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.

            Supports integration with 3rd-party biometry software.

        • Technology
          • Back
          • Technology
          • Platform
          • Video chat and online calls
          • Mobile camera sharing
          • Contact center integration
          • Release notes
        • Integrations
        • Clients
        • Blog
        • Contacts
        • +1 206 383 3379
          • Back
          • +1 206 383 3379North America
          • +91 98101 70552APAC
          • +7 383 344 92 92EMEA
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        HCSB Video Banking

        The video banking project is aimed to increase sales,
        and to strengthen customer loyalty.

        HCSB Video Banking

        The video banking project is aimed to increase sales,
        and to strengthen customer loyalty.

        30.07.2020
        HCSB virtual branches powered by RichCall allow new clients to open accounts and subscribe to the Bank services remotely.
        HCSB Bank

        Description

        The major distinctive feature of the project is the integration with a federal biometry system to identify a citizen of Kazakhstan prior to opening an account.

        After the successful PoC project with 4 agents the Bank established a full-featured digital branch with 109 employees. 80% of them work at home which allows to decrease the operational costs even further.

        Just in 9 months the digital branch reached the following figures:
        1. more than 100K video calls
        2. 50K new deposit deals
        3. 31K financial transactions

        Use-cases

        1. Live video call with video identification

        Once the new client applied to open an account and provided all the necessary docs the bank manager sends him a unique URL for a video call needed to complete the procedure.

        The client clicks the link and makes a video call to his manager. The manager identifies the client using the integration with biometry system. Once the security check is over the manager opens a new account and works with the client just as if they were in a regular bank office.

        2. Pre-sales engagements

        The RichCall widget is embedded into every page of the website allowing visitors to connect with an expert in one click. During the interactive video-enabled session an expert shows the client docs and graphs helping him to choose the right product.

        3. Visual customer support

        Just as a website visitor, a client can connect with the support team from his online banking app. The support engineer may request a co-browsing session with the client to see the issue and guide him towards its resolution.

        Of course it affects sales and customer loyalty. First, a client doesn’t need to look for the contact details, dial the number and interact with IVR. Second, the co-browsing feature allows us to show how to work with Internet banking software and reduce the time to resolve.Erlan Abdykayev, the Director of Project Manegment Dept

        Product used

        Video Sales
        Video Sales

        Make sales demo effective with face-to-face video chat on your website.

        Share mobile camera with your customers to show the product live.

        Video Identification
        Video Identification

        RichCall provides a quick and convenient method of verifying your customer’s identity online via secure video-session.

        Supports integration with 3rd-party biometry software.

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        Ask us about RichCall features and case studies

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