RichCall seamlessly integrates with Cisco UCCX or Cisco UCCE (PCCE):
- RichCall server leverages existing UCCX/UCCE queues placing an incoming call to the right queue without interacting with IVR
- the agent interface can be integrated into Cisco Finesse, including the single sign-on feature
- RichCall leverages existing routing rules and skill groups allowing your agents working in blended mode
- all video calls are logged in Cisco Unified CCX Historical Reports and Cisco Unified Intelligence Center reporting applications
- the audio is recorded by your existing call recording software
Developed by Aurus, a registered Cisco Solution Partner, RichCall is available on the Cisco Marketplace and can be deployed and supported by one of our channel partners in your region.
RichCall agent web app embedded into Cisco Finesse:
