RichCall seamlessly integrates with Cisco UCCX or Cisco UCCE (PCCE):
- RichCall server leverages existing UCCX/UCCE queues placing an incoming call to the right queue without interacting with IVR
- the agent interface can be integrated into Cisco Finesse, including the single sign-on feature
- RichCall leverages existing routing rules and skill groups allowing your agents working in blended mode
- all video calls are logged in Cisco Unified CCX Historical Reports and Cisco Unified Intelligence Center reporting applications
- the audio is recorded by your existing call recording software

RichCall agent web app embedded into Cisco Finesse: