Online calls and web-collaboration with co-browsing for your customers

co-browsing UI with text chat, image sharing

Web calling with co-browsing and collaboration

Provide your customers with a one-touch live support option. With no downloads required, one click establishes a voice-enabled fully interactive session with an agent, which allows them to:

  • surf the site together and get visual help via co-browsing,
  • exchange text messages, docs and images,
  • fill in complex forms together,
  • share any application to show the context of the issue.

In addition to the collaboration tools you can optionally enable video within the same support session. The whole interaction is encrypted and recorded for further evaluation. The WebRTC technologies make it available in almost any browser, including mobile ones.

Customer can enter a 4-digit code to start co-browsing

Turn your customer phone calls into collaborative sessions on the fly

RichCall interactive sessions aren’t just for those, who called you from within the site. Any phone call can be enhanced with the power of web-collaboration.

An agent simply needs to provide the customer with the unique code, which the customer enters on your website. It is that simple.

Contact center integration

RichCall can be integrated with any contact center software to:

  • comply with omni-channel strategy,
  • have contact center route online calls,
  • allow agents work in the blended mode.

Read more here.

Stand-alone mode

Alternatively you can use RichCall stand-alone mode without integration with a contact center.

RichCall itself will route the incoming calls, distributing them among your consultants.

Perfect for small sales teams or dedicated skill groups.


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