Provide your customers with a one-touch live support option. With no downloads required, an online visitor can call your contact center and enjoy web-collaboration features during the call:
- co-browsing – to surf the website together with an agent,
- chat – to exchange text messages, docs and images,
- app sharing – to show the context of the issue.
You can also enable video within the same support session. The whole interaction is encrypted and recorded for further evaluation. WebRTC technologies make click-to-call available in almost any browser, including mobile ones.