Provide your customers with a one-touch live support option. With no downloads required, one click establishes a voice-enabled fully interactive session with an agent, which allows them to:
- surf the site together and get visual help via co-browsing,
- exchange text messages, docs and images,
- fill in complex forms together,
- share any application to show the context of the issue.
In addition to the collaboration tools you can optionally enable video within the same support session. The whole interaction is encrypted and recorded for further evaluation. The WebRTC technologies make it available in almost any browser, including mobile ones.