When a field technician arrives on site, he may be well prepared to resolve the case on his own, but sometimes that doesn’t happen and he needs additional assistance.
With RichCall, your field service agents can share the smartphone camera with a remote expert to provide him a complete real-time view of the situation in the field.
An expert can pause the live video stream, highlight the key items for the technician, push the supporting images and docs to his mobile device.
Use mobile camera sharing to:
- diagnose the technical issue remotely,
- guide your field force towards resolution,
- train newly hired technicians right on the job.