With RichCall, your mobile customers and field workers can share the mobile camera with remote experts. This allows the experts to see the problem with their own eyes and:
- diagnose malfunctioning devices remotely and help customers without having them send the item to a service center,
- file and resolve an insurance claim faster,
- assist your telecom field agents or engineers to repair or maintain equipment.
How does it work? When the expert talks to the customer on the phone, he can send an SMS with the link which customer needs to click to share his camera on the fly. It is that simple.
RichCall works on all smartphones and tablets and support all modern WebRTC-powered browsers like Chrome, Safari, FireFox, Opera etc.
Get in touch with our specialist to learn more about RichCall and how you can use it, to try it out live or to setup a free trial.