Video Call with Co-Browsing and Web-Collaboration for Cisco UCCX/UCCE

Video chat with co-browsing

Video-enabled customer interactions integrated with Cisco UCM and UCCX/UCCE

Integrated with your Cisco UCM and Cisco UCCX/UCCE RichCall allows your customers to jump into the live web-collaboration session with an agent:

  • one-way or dual video brings a personal touch to customer interactions and can be used for customer identification;
  • encrypted co-browsing allows a client to surf the website together with an agent;
  • with mobile camera sharing feature your customers can simply point their smartphone at the problem and show the details;
  • when communicating with a customer, your agent can switch to a mobile device and share its camera to showcase products live;
  • the “video kiosk” mode allows you to empower your self-service kiosks with live video assistance option.

Developed by a registered Cisco Solution Partner, RichCall is available on the Cisco Marketplace

Cisco Solution Partner
Cisco Marketplace
Video chat embedded in Cisco Finesse

Easily integrate with Cisco UCCX/UCCE contact center software

RichCall seamlessly integrates with Cisco Unified Contact Center Express and Cisco Unified Contact Center Enterprise platforms:

  • RichCall uses existing UCCX/UCCE queues, routing rules and skill groups allowing your agents working in blended mode.
  • RichCall agent app can be integrated into Cisco Finesse, including the single sign-on feature.
  • All video calls are logged in Cisco Unified CCX Historical Reports and Cisco Unified Intelligence Center reporting applications.
  • The audio is recorded by your existing call recording software, and video and web-collaboration actions are logged.

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