Integrated with your Cisco UCM and Cisco UCCX/UCCE RichCall allows your customers to jump into the live web-collaboration session with an agent:
- one-way or dual video brings a personal touch to customer interactions and can be used for customer identification;
- encrypted co-browsing allows a client to surf the website together with an agent;
- with mobile camera sharing feature your customers can simply point their smartphone at the problem and show the details;
- when communicating with a customer, your agent can switch to a mobile device and share its camera to showcase products live;
- the “video kiosk” mode allows you to empower your self-service kiosks with live video assistance option.