Richcall.io presents the complete guide to implementing a new video chat channel in your contact center.
You’ll learn about video chat use cases, features to pay attention to, and tips on tackling some of the challenges you can expect along the way.
Richcall.io wishes you a smooth launch of your new contact center channel. Enjoy!
- 1. Is video chat really what you need?
- 2. Align video chat goals with business objectives
- 3. Choose the right software
- 4. Train your agents
- 5. Run the pilot project
- 6. Monitor success and adjust the configuration