The next-gen video chat and live support software designed for contact centers

Omni-channel. WebRTC based. Co-browsing enabled.

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Features that exceed your expectations
Best in class contact center integration

Best in class contact center integration

Visual IVR mapped to your existing skill groups
Unified queuing
Integration with reporting and quality management apps
Total security and recording

Secure interactions

All communication channels are encrypted
Complete interaction recording


Truly omni-channel

Truly omnichannel

Contextual data is provided to assist agents handling calls from webpages and mobile apps




Top notch technologies

State of the art technology

WebRTC with firewall traversal
No customer downloads
Javascript API and UI customization
Comprehensive web-collaboration tools

Comprehensive web-collaboration

Text chat
Co-browsing with support for secure pages
Interactive app sharing
Snipping tool with annotations
Built-in conferencing

Built-in conferencing

Add multiple experts to video-enabled online collaboration sessionss
RichCall Datasheet PDF
Global availability and fault tolerance powered by Amazon cloud

Global availability and fault tolerance powered by Amazon cloud!

GLOBAL AVAILABILITY AND FAULT TOLERANCE POWERED BY AMAZON!

Live demo

You can try RichCall live right now!
Click the round button in the lower right corner of the page or the button below.
Please note: we're available from 10am - 9pm UTC+7.
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Have any questions?

We're always happy to leverage our years of experience in live video support. Send us a message about anything and we’ll get back to you within 24 hours.
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