Provide your customers with a one-touch live support option. With no downloads required, one click establishes a video-enabled fully interactive session with an agent, which includes co browsing, app sharing and other web-collaboration tools.
And there’s more!
- The RichCall session will be placed in the right contact center queue depending on the page it is initiated from and the category selected by customer.
- Contact center software can extract contextual data, such as a customer id, to provide agents with CRM information.
Learn more about what RichCall can do for you.