RichCall is not just another “browser-to-browser video chat”. It does not simply connect website visitors with video chat channel agents.
Instead, RichCall leverages your existing contact center operations, workflows and apps to:
Only by integrating closely with the contact center software can unique business benefits be obtained:
RichCall leverages WebRTC technologies to provide high quality communications supported by real-time network adjustments, without the need for plugins.
The built-in STUN/TURN-servers allow RichCall to easily cope with NAT and firewalls.
Combined with in-house developed features such as video-conferencing, interaction recording and content-sharing (co-browsing, text chat, app sharing, snipping tool and more), RichCall offers your customers an unforgettable web-collaboration experience.
With RichCall, your customers can interact with you using:
Even phone-initiated customer engagements can be escalated to video chat sessions ‘on-the-fly’.
Seamless integration into current contact center operations:
Exceptional customer experience:
Powerful web-collaboration tools:
Security and high availability:
