The next-gen video chat and live support software designed for contact centers

Omni-channel. WebRTC based. Co-browsing enabled.

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Online call with web-collaboration for a contact center

Online call

Do not click-to-call. Click-to-Collaborate instead!

RichCall allows your website visitors to make online calls to your contact center right from a website. Disable the video and you use RichCall to enable the “click-to-call” feature on a webpage. Both desktop and mobile browsers are supported.

But why click-to-call when you can click-to-collaborate!

RichCall is much more than just “online call”. Not only do website visitor and contact center agent talk to each other when connected by RichCall, they can also collaborate:

  • send text messages, docs and images,
  • share applications and documents,
  • use “co-browsing” to surf the website together.

Integrate online call to your contact center seamlessly

RichCall connects to your IP PBX to send online calls right to the contact center software. It can even supplement the online call with a DTMF sequence to get the call transferred to the proper skill group.

When transferred, the call gets in the queue along with incoming phone calls and finally reaches the available agent.

Thanks to this seamless integration, RichCall uses IVR, routing rules, queues and skill groups already configured for traditional phone calls. And even more – online calls get recorded by your existing call recording software.

Live demo

You can try RichCall live right now!
Click the round button in the lower right corner of the page or the button below.
Please note: we're available from 10am - 9pm UTC+7.
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Have any questions?

We're always happy to leverage our years of experience in live video support. Send us a message about anything and we’ll get back to you within 24 hours.
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