New RichCall v3.9 is available. What’s new?
[ SESSION TRANSFER ]
A sales rep receives a videocall on his PC and then transfers it to his mobile to share the back camera and showcase a product live.
[ DIRECT CALL ]
An agent generates a unique link and sends it to a client. When clicked, the link connects a client directly with the agent via video chat. This way an agent escalates a phone call or a chat session to a video chat.
[ AND MORE ]
– iOS 13 issue is fixed;
– hold/unhold option is available for an agent;
– a mask can be optionally configured for a custom field;
– “Enlarged video” mode is available when viewing a session;
– audio/video quality indicators are provided to an agent.