1. Client UI – configurable width of the widget
The widget width (including size of the video) is now configurable to better fit the website content and business case.
2. Configurable service availability time
You can configure service availability time including weekends and holidays.
3. Agent UI – client bandwidth monitoring
The agent can now see the client bandwidth for audio and video.
4. New mode “Live assistant for kiosk” is implemented
See the live demo at https://richcall.io/interactive-video-kiosk/
5. Video call forwarding
When the call is forwarded to another agent RichCall session follows the call (external PBX).
New customer satisfaction metric support is implemented.